International Shipping & Returns
Get information on worldwide shipping, customs fees, and how to return an international order.
How much does shipping cost?
Shipping costs vary depending on the weight of your order and the destination. To view shipping costs, simply add items to your cart, proceed to checkout, and enter your shipping address. The applicable shipping fees will be displayed before you fina
How do I return items?
We want you to be 100% satisfied with your purchase from mnml. If for any reason you are not satisfied, we would be happy to issue a refund. Returns are NOT accepted for sales items. Returns must be initiated and postmarked within 30 days from recei
Can I exchange items?
We unfortunately don’t allow for exchanges on international orders. If you’d like a different product, you’ll need to place a new order and return the existing order for a refund. Returns must be initiated and postmarked within 30 days from receipt o
What if I need to change my order's shipping address?
Once an order is placed, there is a very short window to make changes to orders. Please contact us immediately at [email protected] with your order number. We cannot guarantee any updates will be able to be made to orders once they have been placed.
How soon will I get my package?
We aim to have all orders shipped the same business day if placed before 10AM PT, Monday - Friday. Orders placed Friday after 10AM PT will be shipped the next business day. All international orders are shipped via DHL or ePost Global and are typicall
How do I track my order?
Once your order has shipped, we'll send you a confirmation email with a tracking link. Click on the link to view the latest updates on your order and its estimated delivery date. Standard Shipping orders placed Monday - Friday before 9 am PT will shi
Can I change or cancel my order?
Once an order is placed, there is a very short window to make changes to orders. Please contact us immediately at [email protected] with your order number. We cannot guarantee any updates will be able to be made to orders once they have been placed.
What's your return policy?
We want you to be 100% satisfied with your purchase from mnml. If for any reason you are not satisfied, we would be happy to issue a refund any returned merchandise. Returns/Exchanges are NOT accepted for sales items. Returns must be initiated and p
How long does a refund or exchange take to process?
Refunds are processed once they arrive at our return facility. Please allow 1-3 business days once the package has arrived for it to be processed. If your return hasn’t been processed after 1-3 business days from the arrival date, please reach out to
How are customs, duties, and taxes calculated?
All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship packages both DDU and DDP. Packages shipped DDU will be subject to import fees upon collecting their package. For packages shipped DDP, duties and t