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Get answers her for commonly asked questions regarding shipping, returns, exchanges, and payments at mnml.

FAQ | Commonly Asked Questions | mnml

How do I track my order?

How much does shipping cost?

Do you offer free shipping?

Can I change or cancel my order?

What if I need to change my order's shipping or billing address?

Do you offer expedited shipping?

How soon will I get my package?

What if my package says delivered, but I never received it?

What is Navidium Shipping Protection?

What should I do if an item is missing from my order?

U.S. Shipping

What is your return policy?

How do I return or exchange items?

How long does a refund or exchange take to process?

What's your exchange policy?

What do I do if I have a damaged or defective item?

Can I request an exchange for something different than my original purchase?

How do I return or exchange items bought from TikTok Shop?

U.S. Returns & Exchanges

How do I return items?

Can I exchange items?

What if I need to change my order's shipping address?

What's your return policy?

How are customs, duties, and taxes calculated?

International Shipping & Returns

Do you price match for sales?

What if my promotion code isn't working?

Do you have a student discount?

What is Final Sale?

Can I use more than one promotion code on an order?

Sales & Promos

How do I change my account password?

What payment methods do you accept?

Can I change my payment method?

How do rewards points work?

What if I'm having issues with my rewards points?

Accounts & Payments

How can I get in touch with someone about wholesale at mnml?

Wholesale

I'm an influencer, how can I work with mnml?

Does mnml have an affiliate program?

Partnerships & Influencers

Learn about our shipping options, delivery times, and costs for orders within the U.S.

Need to return or exchange an item? Find details on our return policy, eligibility, and how to initiate a return.

Get information on worldwide shipping, customs fees, and how to return an international order.

Stay updated on current promotions, discount codes, and special sales events.

Manage your account, track orders, and explore available payment options, including gift cards and store credit.

Interested in carrying mnml? Learn more about our wholesale program and how to apply.

Want to collaborate with mnml? Find out about partnership opportunities and how to work with us.

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