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U.S. Shipping

Learn about our shipping options, delivery times, and costs for orders within the U.S.

How do I track my order?

Once your order has shipped, we'll send you a confirmation email with a tracking link. Click on the link to view the latest updates on your order and its estimated delivery date. Standard Shipping orders placed Monday - Friday before 10am PT will shi

How much does shipping cost?

Shipping costs vary depending on the weight of your order and the destination. To view shipping costs, simply add items to your cart, proceed to checkout, and enter your shipping address. The applicable shipping fees will be displayed before you fina

Do you offer free shipping?

Yes, we offer free standard shipping on orders over [$75]. A standard shipping fee will be applied to orders under [$75].

Can I change or cancel my order?

Once an order is placed, there is a very short window to make changes to orders. Please contact us immediately at [email protected] with your order number. We cannot guarantee any updates will be able to be made to orders once they have been placed.

What if I need to change my order's shipping or billing address?

Once an order is placed, there is a very short window to make changes to orders. Please contact us immediately at [email protected]. We cannot guarantee any updates will be able to be made to orders once they have been placed.

Do you offer expedited shipping?

Yes, we offer expedited shipping options for most locations. You can select your preferred shipping method at checkout. Additional charges will apply for expedited shipping. Please note that express orders placed after the shipping cutoff time will n

How soon will I get my package?

Most orders will arrive within 5 business days of the day that you placed the order. Please see shipping cut off times below. Domestic Shipping Policies. Standard Shipping orders placed Monday - Friday before 9 am PT will ship the same day. 2 Day and

What if my package says delivered, but I never received it?

We’re sorry to hear that you haven’t received your order. We'd appreciate it if you could wait 5 additional business days from the day the package was marked delivered. Please check with neighbors or building management to ensure the package wasn't m

What is Navidium Shipping Protection?

When you purchase Navidium Shipping Protection at checkout, your package is covered if it is lost in transit, arrives damaged, or is stolen. Please note that Navidium Shipping Protection is not available for international customers. There’s no need t

What should I do if an item is missing from my order?

We’re sorry to hear that you haven’t received all the items in your order. Please contact us at [email protected] with your order number and details on the specific items missing from your order.