U.S. Returns & Exchanges
Need to return or exchange an item? Find details on our return policy, eligibility, and how to initiate a return.
What is your return policy?
We want you to be 100% satisfied with your purchase from mnml. If for any reason you are not satisfied, we would be happy to issue a store credit, refund, or exchange for any returned merchandise. Returns/Exchanges are NOT accepted for sale items. R
How do I return or exchange items?
To start your return or exchange, please go to our Returns/Exchange portal. When sending back your return, please include the original packing list to avoid any delays in processing. Once the package is received, our warehouse will process the return
How long does a refund or exchange take to process?
Refunds and exchanges are processed once they arrive at our return facility. Please allow 1-3 business days once the package has arrived for it to be processed. If your return or exchange hasn’t been processed after 1-3 business days from the arrival
What's your exchange policy?
We offer exchanges for all domestic orders with the exception of Sale items. Exchanges can be made easily through Loop Returns Portal. Please visit the Loop Portal and enter your order number and shipping zip code to perform an exchange. Exchanges mu
What do I do if I have a damaged or defective item?
If you have a damaged or defective item. Please contact [email protected] and include pictures of the damage as well as your order number and any other relevant information about the damage/defect.
Can I request an exchange for something different than my original purchase?
Yes you can request an exchange for something different than your original purchase via our Loop Returns Portal depending on product availability. Please note that if the item you are looking to exchange for is more expensive than your original purch
How do I return or exchange items bought from TikTok Shop?
We want you to be 100% satisfied with your mnml product. If for any reason you are not satisfied, we are able to accept returns and exchanges from TikTok Shop U.S. orders within 30 days of receipt. Please follow the below steps to start your return: